Terms of Service

These Terms of Service ("Terms") are issued by 1018 Commerce, trading as ClickSentry ("ClickSentry", "we", "us"), and govern your access to and use of the ClickSentry platform, including all related services, APIs, SDKs, dashboards, and documentation (collectively, the "Service"). By registering for, accessing, or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Service.

1. Service Description

ClickSentry provides a comprehensive fraud detection and bot protection platform that includes the following modules:

• Browser Fingerprinting: Device identification through browser attributes, canvas rendering, WebGL, audio context, and other signals.
• Bot Detection: Identification and flagging of automated traffic, including headless browsers, scrapers, and click bots. Real-time blocking is planned (coming soon).
• Click Fraud Protection: Detection of fraudulent clicks on advertisements, with flagging of suspicious IPs. Automatic IP exclusion in connected Google Ads accounts is coming soon.
• Behavioral Analytics: Analysis of user behavior patterns for fraud scoring and human/bot classification.
• Email Security: Email domain monitoring with SPF, DKIM, and DMARC validation, blacklist monitoring, and DMARC report analysis.
• Consent Management: GDPR-compliant cookie consent banner with audit trail and Google Consent Mode v2 integration.

The Service is provided through a JavaScript SDK for client-side data collection, a REST API for server-side integration, and a web-based dashboard for analytics and management.

2. Account Registration and Responsibilities

To use the Service, you must register for an account. By registering, you agree to:

• Provide accurate, current, and complete information during registration.
• Maintain and promptly update your account information to keep it accurate and complete.
• Maintain the security and confidentiality of your API keys and login credentials.
• Accept responsibility for all activities that occur under your account.
• Notify us immediately of any unauthorized access to or use of your account.

You must be at least 18 years old and have the legal authority to enter into these Terms on behalf of yourself or the entity you represent.

3. Subscription and Payment

The Service is offered on a subscription basis. Current plans and prices are published at clicksentry.nl/pricing. Enterprise pricing is agreed individually.

• Billing cycle: Subscriptions are billed monthly or annually, as agreed upon at the time of purchase.
• Payment terms: Subscriptions are paid in advance per month or per year. All prices are exclusive of applicable taxes.
• Session limits: Each plan includes a monthly number of analyzed sessions, as listed on the pricing page. All modules are included in every plan. If the limit is exceeded, tracking is paused until the next month or until you upgrade; no overage charges are billed.
• Price changes: We will notify you at least 30 days in advance of any price changes. Price changes take effect at the start of your next billing cycle.
• Late payment: Accounts with overdue payments may be suspended after 14 days. Data will be retained for 30 days following suspension.

4. Free Plan

We offer a permanent Free plan with the following conditions:

• The Free plan costs €0 and has no time limit. No credit card is required.
• The Free plan includes up to 1,000 sessions per month for one site, with access to all modules.
• If the monthly session limit is exceeded, tracking is paused until the start of the next month or until you upgrade to a paid plan.
• You may upgrade to a paid plan at any time through the dashboard.
• Creating multiple Free accounts to circumvent the session limit constitutes a violation of these Terms.

5. Acceptable Use

You agree to use the Service only for its intended purpose of fraud detection and bot protection. You may not use the Service to:

• Track, surveil, or monitor individuals for purposes unrelated to fraud detection or security.
• Build user profiles for advertising, marketing targeting, or behavioral advertising purposes.
• Collect or store personally identifiable information beyond what the Service is designed to process.
• Discriminate against individuals or groups based on fingerprint or behavioral data.
• Violate any applicable law, regulation, or third-party rights, including but not limited to the GDPR, ePrivacy Directive, or equivalent local legislation.
• Reverse-engineer, decompile, disassemble, or attempt to derive the source code of the Service.
• Share your API keys or account credentials with unauthorized third parties.
• Use the Service to launch denial-of-service attacks or other malicious activities.
• Resell or redistribute the Service without a written reseller or white-label agreement.

Violation of these acceptable use policies may result in immediate suspension or termination of your account.

6. API Usage and Rate Limits

Access to the ClickSentry API is governed by the following terms:

• Session limits: Usage is limited by the monthly session limit of your plan. In addition, reasonable rate limits are enforced to ensure service stability and fair usage.
• Rate limiting: API requests are subject to per-second rate limits to prevent abuse and ensure service availability for all users. Current rate limits are documented in our API documentation.
• API keys: Each API key is bound to a specific site and must be used only for that site. API keys must be kept confidential and should not be embedded in publicly accessible client-side code without appropriate domain restrictions.
• API versioning: We maintain backward compatibility within major API versions. Breaking changes will be introduced in new major versions with at least 90 days advance notice.

7. Data Ownership

You retain all ownership rights to the data you provide to and generate through the Service ("Your Data"). Specifically:

• All visitor data, fingerprints, and analytics collected through your use of the SDK belong to you.
• You may export Your Data at any time in JSON or CSV format through the dashboard or API.
• Upon termination of your account, we will make Your Data available for export for 30 days, after which it will be permanently deleted.
• We will not access, use, or disclose Your Data except as necessary to provide the Service, comply with legal obligations, or as otherwise described in our Privacy Policy.

With respect to personal data of visitors to your websites that is collected through the SDK, you are the data controller and ClickSentry acts as data processor within the meaning of the GDPR. A data processing agreement is available on request.

You grant ClickSentry a limited, non-exclusive license to process Your Data solely for the purpose of providing the Service and improving our fraud detection algorithms using anonymized, aggregated data.

8. Intellectual Property

The Service, including all software, algorithms, detection rules, documentation, designs, trademarks, and proprietary technology, is and remains the exclusive property of ClickSentry. The Service is proprietary and is not open-source software.

• You are granted a non-exclusive, non-transferable, revocable license to use the Service during the term of your subscription.
• You may not copy, modify, distribute, sell, or lease any part of the Service or its documentation.
• You may not use ClickSentry's name, logo, or trademarks without prior written consent, except as reasonably necessary to identify your use of the Service.
• Any feedback, suggestions, or ideas you provide regarding the Service may be used by ClickSentry without obligation to you.

9. Service Levels

We make commercially reasonable efforts to keep the Service available and performant. Free, Starter, Professional, and Business plans do not include a contractual uptime guarantee or service credits.

• Enterprise: A custom SLA can be agreed in a separate agreement.
• Planned maintenance: We aim to announce scheduled maintenance in advance and to perform it outside business hours where possible.

10. Limitation of Liability

To the maximum extent permitted by applicable law:

• The Service is provided "as is" and "as available." ClickSentry makes no warranties, express or implied, regarding the accuracy, reliability, or completeness of fraud detection results.
• ClickSentry shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill.
• ClickSentry's total aggregate liability for any claims arising from or related to the Service shall not exceed the total fees paid by you in the twelve (12) months preceding the claim.
• ClickSentry is not responsible for decisions made based on the fraud scores, risk assessments, or other data provided by the Service. You are solely responsible for how you use the information provided.

11. Indemnification

You agree to indemnify, defend, and hold harmless ClickSentry, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; (d) your violation of any rights of a third party; or (e) the data you collect through the Service and the manner in which you process it.

12. Termination

Either party may terminate the subscription as follows:

• By you: You may cancel your subscription at any time through the dashboard or by contacting us. Cancellation takes effect at the end of your current billing period. No refunds are provided for partial billing periods, except as covered by the 30-day money-back guarantee.
• 30-day money-back guarantee: If you cancel within 30 days after your first payment, you will receive a pro-rata refund.
• By ClickSentry: We may suspend or terminate your account immediately if you violate these Terms, engage in fraudulent activity, or fail to pay after 30 days of the due date.
• Effect of termination: Upon termination, your access to the Service will be revoked. Your Data will be available for export for 30 days, after which it will be permanently deleted. We will provide assistance with data export upon request.

13. Changes to Service and Terms

We reserve the right to modify the Service and these Terms:

• Service changes: We continuously improve the Service and may add, modify, or remove features. We will provide at least 30 days notice before removing significant functionality.
• Terms changes: We may update these Terms from time to time. Material changes will be communicated via email at least 30 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.
• Objection to changes: If you do not agree to updated Terms, you may terminate your subscription before the changes take effect without penalty.

14. Governing Law and Disputes

These Terms shall be governed by and construed in accordance with the laws of the Netherlands, without regard to its conflict of law provisions.

Any disputes arising from or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the competent courts in the Netherlands.

Before initiating formal legal proceedings, both parties agree to attempt to resolve disputes through good-faith negotiation for a period of at least 30 days.

15. Contact

For questions about these Terms or our Service, please contact us: